maya boeckh - Yelling at the people and/or the thinking sand isn't helping

## A Burnt-Out Industry Rant

Maya Boeckh delivers a candid Hack Glasgow talk about cybersecurity culture, burnout, and the gap between shiny tools and how organizations actually work. She speaks from personal exhaustion, having pushed through health issues to present.

## Documentation vs. Reality

Teams rarely understand their own systems—archives run untouched since 2003, surviving outages by accident until something breaks and nobody knows how to fix it. Learning is discouraged when KPIs demand tickets closed faster than engineers can research root causes.

## AI Hype Adds Noise

Boeckh skewers the flood of "AI" and ChatGPT references at conferences while fundamentals remain broken. Vendors sell thinking sand solutions to problems that need staffing, clarity, and sustainable pace—not another dashboard.

## Burnout Is the Default

She argues nearly everyone in security will burn out at least once. Constant information overload inside and outside the industry leaves no room to adapt. Her closing plea: individuals cannot absorb every organizational failure, and the community should stop building dystopian "torment nexus" products without questioning who pays the human cost.